RETURNS POLICY
RETURNS, EXCHANGES & REFUNDS
We accept returns and exchanges of unused, unworn, unwashed, unaltered and undamaged items within 7 days of the order's first delivery attempt, provided that all original tags are attached and the proof of purchase (original receipt) is available. All packaging shipped with your order must be returned. Items returned outside the stated period will not be accepted. Items on sale are non-refundable.
We do not cover shipping costs for returns and exchanges. You must use the same courier company that delivered your package in order to return it. We are not responsible for the item(s) until it reaches our company.
You must also print and fill out our Return Form and include it in the return package. Please click here for the form:
Once the item(s) have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges) or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. Shipment and return fees (where applicable) will be deducted from the refund. Please note that the refund can take up to 12 working days to be completed.
You can also choose to keep an Olivia Foka credit note and use it on a future order within 4 months of the return.
*We understand that international shipping may take longer than 7 days, so we will extend the returns period, where possible, to support our global customers.
*In the highly unlikely case of a faulty garment, please contact us.
For more information on our returns policy you can always contact our customer service team.
